Costume Hire
1) A Fee will be charged if the costume is missing or damaged.
2) All Costumes to be returned by Sunday/Monday
3) Costumes to be kept for up to 7 days - including only 1 weekend.

Delivery
All orders are despatched via Royal Mail Recorded Delivery. We AIM to deliver all orders to you within 3-5 working days of receipt of payment. If the item ordered is not in stock, you will be contacted within 48 hours via Email. Please note, we do not despatch items on Bank Holidays.

Tax Charges
ALL prices shown INCLUDE VAT at 15%

Credit Card Security
All Credit / Debit Cards payments are processes through PAYPAL

Returns Policy
Items MUST be returned within 10 CALENDER DAYS OF RECEIPT. We feel that this is ample time to try on the costume to ensure that it lives up to your expectations. Please note, items received back in our Warehouse after 10 days from the date of receipt WILL NOT be considered for a refund (See below).

GOODS RETURN NUMBER
Before returning any item, you must first call us on 01206 763785 (Monday to Saturday 9.00am to 5.00pm) to obtain authorisation for returning the item, and a GOODS RETURNS NUMBER. The GRN must be included with the returned item; without this, we will not be able to process the return. You will be asked if you prefer a refund or an exchange. In addition to this, you will also be asked to confirm your order number, name & address, so please have these ready

DAMAGED / FAULTY GOODS
Will be replaced on a Like for Like basis, or a Refund less Postage Costs & less a 10% Admin fee.
All calls MUST be made within 3 working days of receipt of order.

POSTAGE COSTS
We DO NOT refund shipping costs; it is the Customers responsibility to return the item to us.

HOW LONG WILL IT TAKE TO PROCESS MY REFUND?
We AIM to make refunds within one week of receipt back to us, though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. PLEASE NOTE: Due to halloween, Items returned during October may not be refunded until early November.

HOW MUCH WILL I RECEIVE IN MY REFUND?
The Costs of the returned item / items, less Postage Costs, less 10% Administration fees.

What we will NOT Refund:
1) Items returned without a Goods Return Number.
2) Items returned longer than 10 Calendar days from date of receipt.
3) Items that have been Worn / Washed / Torn / Soiled (Signs of Makeup).
4) Items returned without complete undamaged Packaging.
5) Items returned in a Non Resalable condition.
6) Items must be absolutely Free Odour - including the smell of Smoke.
7) Due to hygiene, Wigs, Mask, Stockings / Tights, Hats, Tights, Teeth, Eyelashes, Underwear & Makeup.
8) Merchandise must not be altered in any way including the removal of Labels & Tags.
9) Postage Fees. This includes deliveries that the customer deems ‘too late’ and are therefore refused by the customer.
10) Costumes that include Tights / Stockings that have been opened & tried on.

Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 30 calendar days from their receipt back to us.

COSTUME EXCHANGE:
Can I exchange my item?
Yes, but you must first contact us as above, within 3 days of despatch to obtain a Goods Return Number.